Privacy Policy
Last Updated: January 2025
At calvorenex, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our business negotiation services.
We're committed to transparency. You have the right to understand exactly what happens with your data, and we're here to explain it in plain language.
Information We Collect
Personal Details You Provide
When you reach out to us or use our services, we collect information you choose to share. This includes your name, email address, phone number, business name, and details about your negotiation needs. We only ask for what's necessary to provide you with quality service.
- Contact information (name, email, phone number, business address)
- Business details (company name, industry, role)
- Financial information relevant to negotiation contexts
- Communication preferences and service requirements
- Payment information for service fees
Automatic Data Collection
Like most websites, we collect certain information automatically when you visit calvorenex.com. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve your experience and understand how people use our services.
How We Use Your Information
We don't sell your data. Period. Here's what we actually do with it:
We process your information based on legitimate business interests, contractual necessity, and your consent where required by law. You can withdraw consent at any time, though this might limit our ability to provide certain services.
Data Sharing and Third Parties
We work with a small number of trusted service providers who help us run our business. These include payment processors, cloud storage providers, and communication tools. They only get access to the information they need to do their job, and they're contractually bound to protect your data.
We share information when:
It's necessary to deliver our services, required by Australian law, needed to protect someone's safety, or you've given us explicit permission to do so. We don't share data for marketing purposes with third parties.
International Data Transfers
Some of our service providers operate outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and security measures that meet Australian privacy standards. Your data remains protected regardless of where it's processed.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights — we're set up to honour them promptly.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If any information we hold is wrong or outdated, let us know and we'll fix it immediately. Accurate data matters to both of us.
Delete Your Information
Request deletion of your personal data, subject to legal retention requirements. We'll confirm when it's done.
Object to Processing
You can object to how we use your data in certain circumstances. We'll review your request and respond within 14 days.
Data Portability
Get your data in a format that lets you transfer it to another service provider if you choose to switch.
Withdraw Consent
Where we process data based on consent, you can withdraw it at any time without penalty.
To exercise any of these rights, contact us at support@calvorenex.com. We'll verify your identity and process your request as quickly as possible. There's no fee for reasonable requests.
Data Security Measures
Security isn't something we tack on at the end. It's built into everything we do. We use industry-standard encryption for data in transit and at rest, maintain secure servers with regular security updates, and limit staff access to personal information strictly on a need-to-know basis.
- SSL/TLS encryption for all data transmission between your device and our servers
- Encrypted database storage with regular security audits and penetration testing
- Multi-factor authentication for staff accessing client information
- Regular backups stored securely in multiple locations
- Strict access controls and detailed activity logging
- Employee training on data protection and privacy obligations
Despite our best efforts, no system is 100% secure. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention and Deletion
We don't keep your data forever. Here's how long we retain different types of information:
When retention periods expire, we securely delete or anonymise your data. You can request earlier deletion, though we might need to retain certain information for legal compliance or legitimate business purposes.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. We use them to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings, though this might affect site functionality.
Types of Cookies We Use
- Essential cookies: Required for the site to function properly, including security features
- Performance cookies: Help us understand how visitors interact with our site
- Functionality cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into site usage patterns
We don't use advertising cookies or share cookie data with third-party advertisers. Analytics data is aggregated and doesn't identify individual users.
Children's Privacy
Our services are designed for businesses and aren't intended for anyone under 18. We don't knowingly collect personal information from children. If we discover we've inadvertently collected such data, we'll delete it immediately. Parents or guardians who believe we might have information about a child should contact us right away.
Changes to This Policy
We review and update this policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Minor updates (like clarifying existing practices or fixing typos) won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page. We recommend checking back periodically if you're concerned about privacy matters.
Australian Privacy Principles Compliance
calvorenex complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. We're committed to protecting your personal information in accordance with these principles and applicable Australian privacy legislation.
Office of the Australian Information Commissioner:
If you're not satisfied with how we've handled a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'd prefer to resolve issues directly, but this option is always available to you.
Questions About Your Privacy?
We're here to help. Reach out any time:
Email: support@calvorenex.com
Phone: +61 423 626 583
Address: Salamander Shopng Cntr, Salamander Bay NSW 2317, Australia